Applicants for unemployment-sickness benefits can check with their local RRB field office as to when they can expect their first payment. Customer service standards and progress reports are available in field offices and on our website.
Some claims for benefits may take longer to handle than others if they are more complex, or if an RRB office has to get information from other people or organizations. If a decision notice or payment is not received within the specified time period, claimants can call the RRB toll-free at 1-877-772-5772 to obtain their current status.
Railroad unemployment and sickness insurance benefits are paid by Direct Deposit. With Direct Deposit, benefit payments are made electronically to an employee's bank, savings and loan, credit union, or other financial institution. New applicants for unemployment and sickness benefits will be asked to provide information needed for Direct Deposit enrollment.