We are pleased to present this Strategic Plan for the years 2014 through 2018 on behalf of the Railroad Retirement Board (RRB). The RRB has a long and distinguished history of excellent customer service, and this plan continues that tradition by calling for the attainment and maintenance of high levels of accuracy and timeliness in paying retirement, survivor, unemployment and sickness insurance benefits. A major reason for this has been our expanded use of technology to improve efficiency. Our aim, as reflected in this plan, is to build upon these achievements and improve customer service and satisfaction.
We will do this by continuing to make effective use of technology in a variety of ways, including enhancing accessibility to customer services by telephone and the Internet, and reducing the amount of manual processing currently required in our operations. Of course, while budgets and technology are important, the true foundation for the agency's ongoing success is its dedicated employees. The RRB will continue to recruit and hire a high-performing workforce that reflects the diversity of all segments of American society. This plan places a heightened emphasis on human capital planning, including enhanced training, increased entry-level hiring and managerial succession. The RRB will also continue to work closely with partner agencies such as the Social Security Administration (SSA), the Centers for Medicare & Medicaid Services (CMS) and the Department of the Treasury (Treasury), as well as the National Railroad Retirement Investment Trust (NRRIT) that manages investment of the railroad retirement trust funds.
This plan reflects input and feedback from our stakeholders, including customers in the railroad community, Congressional committees, the Office of Management and Budget (OMB) and other Federal agencies. We believe this plan reflects a continued focus on our commitment to providing outstanding customer service in the most effective, efficient ways possible.
|
|
|
Pictured left to right: |
| Jerome F. Kever, Management Member |
| Michael S. Schwartz, Chairman |
| Walter A. Barrows, Labor Member |