You may call, visit, or write to any RRB office. In most cases, your reporting can be completely handled by telephone. If you plan to personally visit one of the RRB offices, please call for an appointment. You will not be refused service if you do not make an appointment, but the RRB staff may be better able to assist you when an appointment is made. RRB offices are open to the public 9:00 AM to 3:00 PM on Monday through Friday and are closed on federal holidays.
Always provide the following when you call, visit or write to the RRB:
- Your name;
- Your RRB claim number;
- The railroad employee's name, if you are not the employee;
- Your daytime telephone number;
- A clear explanation of what you are reporting; and,
- The exact month, day and year that the event occurred or will occur.