Customer Service Plan
In fiscal year 2015, customers received benefit services within the timeframes promised in the RRB's Customer Service Plan 98.8 percent of the time.
Service Enhancements
The RRB continued to improve its Employer Reporting System, adding the last remaining form that employers can file electronically and bolstering security. The agency also made two online reference databases available to help examiners properly adjudicate applications for disability annuities.