Public Affairs | RRB.Gov

RRB Appoints Keith T. Sartain as Chief Actuary

The U.S. Railroad Retirement Board (RRB) has appointed Keith T. Sartain as its Chief Actuary, effective February 15, 2021.

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Facts about the National Railroad Retirement Investment Trust

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(May 2024)

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RRB Names Nancy L. Bitzer as Director of Human Resources

The U.S. Railroad Retirement Board (RRB) has appointed Nancy L. Bitzer as Director of Human Resources, effective January 31, 2021.

In this position, Ms. Bitzer is responsible for administering the agency’s staffing, recruitment, workforce planning, employee relations, labor relations, benefits, HR operations, and training and development programs for RRB employees. Before her new appointment, she served as Chief of Human Services/Labor Relations at the RRB since September 2013.

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RRB Plans Improved Access to Toll-Free Service

The U.S. Railroad Retirement Board (RRB) has developed two changes to the agency’s nationwide toll-free telephone system that should improve customers’ access to agency staff and services. The changes will take effect on February 15.

To address lengthy wait times for callers on our toll free number ((877)772-5772), the RRB is adding a virtual hold function and increasing our total hours of availability beginning with the week of February 15, 2021.

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Videos

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2024 Pre-Retirement Seminar

2020 Annual Report

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RRB Names Director of Hearings and Appeals

The U.S. Railroad Retirement Board (RRB) has appointed Spiridoula Mavrothalasitis as Director of Hearings and Appeals. In this position, Ms. Mavrothalasitis will be responsible for overseeing reviews of unfavorable claims determinations by hearings officers in the agency's Bureau of Hearings and Appeals. The bureau is responsible for handling appeals on a nationwide basis in order to issue decisions in a timely, efficient manner. Her appointment was effective September 14.