Account Support

You were unable to create an account at login.gov or failed to log in to your account.

For problems with your login.gov account, please contact them directly at login.gov/contact.

Other Service Options
Current and former railroad employees unable to sign in with login.gov can create a Pin/Password (PPW) account to access RUIA and Retirement Services online.

If you are unable to resolve any issues with your login.gov account, please click on the service you were attempting to use to see additional options for conducting business with us.

Apply for Unemployment Benefits

Access this service with a PIN/Password account.
Print and complete Form UI-1, Application for Unemployment Benefits, then mail it to your local RRB field office.
Contact us toll-free +1 (877) 772-5772 to request a paper application and it will be mailed to you for completion and return.

Claim Unemployment Benefits

Access this service with a PIN/Password account.
Complete and return paper claims that were mailed to you.
Contact us toll-free +1 (877) 772-5772 to request paper claims be mailed to you.

Claim Sickness Benefits

Access this service with a PIN/Password account.
Complete and return paper claims that were mailed to you.
Contact us toll-free +1 (877) 772-5772 to request paper claims be mailed to you.

View RUIA Account

Access this service with a PIN/Password account.
Use our automated HelpLine +1 (877) 772-5772 to access your account information.
Contact us toll-free +1 (877) 772-5772 and speak with a representative to check the status of your application and claims.

View Service and Compensation

Access this service with a PIN/Password account.
Use our online request form to have a Service and Compensation Statement mailed to you.
Contact us toll-free +1 (877) 772-5772 to request a Service and Compensation Statement be mailed to you.

Get Retirement Benefits Estimate

Access this service with a PIN/Password account.
Contact us toll-free +1 (877) 772-5772 to request an annuity estimate be mailed to you.

Published by: Policy and Systems | Email: webmaster@rrb.gov

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