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We are pleased to present this Strategic Plan for the years 2009 through 2014 on
behalf of the Railroad Retirement Board (RRB). The RRB has a long and
distinguished history of excellent customer service, and this plan continues
that tradition by calling for the attainment and maintenance of high levels of
accuracy and timeliness in paying retirement, survivor, unemployment and
sickness insurance benefits. A major reason for this has been our expanded use
of technology to improve efficiency. Our aim, as reflected in this plan, is to
build upon these achievements and improve customer service and satisfaction.
We will do this by continuing to make effective use of technology in a variety
of ways, including enhancing accessibility to customer services by telephone and
the Internet, and reducing the amount of manual processing currently required in
our operations. Of course, while budgets and technology are important, the true
foundation for the agency’s ongoing success is its dedicated employees. This
plan places a heightened emphasis on human capital planning, including such
components as enhanced training, increased entry-level hiring and managerial
succession. The RRB will also continue to work closely with partner agencies
such as the Social Security Administration (SSA), the Centers for Medicare &
Medicaid Services (CMS) and the Department of the Treasury (Treasury), as well
as the National Railroad Retirement Investment Trust (NRRIT) that oversees
investment of the railroad retirement trust funds.
This plan reflects input and feedback from our stakeholders, including customers
in the railroad community, Congressional committees, the Office of Management
and Budget (OMB) and other Federal agencies. We believe this plan reflects an
updated focus on our commitment to providing outstanding customer service in the
most effective, efficient ways possible.
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Original signed by (pictured
left to right): |
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Jerome F. Kever, Management Member |
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Michael S. Schwartz, Chairman |
| V.
M. Speakman, Jr., Labor Member |
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