The RRB considered the results of numerous program evaluations in preparing
its strategic plan and will use program evaluations to revise it in the future.
The most important of these are summarized below.
| Federal Managers’ Financial Integrity Act reports and risk assessments |
Analytical/RRB administration |
Adequacy of internal controls |
Annual |
| Actuarial Valuation |
Actuarial/75-year financial projection |
Railroad Retirement Act (RRA) revenue/ expense projections |
Triennial |
| Actuarial Status Report of Railroad Retirement System |
Actuarial/25-year financial projection |
RRA revenue/expense projections |
Annual |
| Actuarial Status Report of Railroad Unemployment
Insurance System |
Actuarial/11-year financial projection |
Railroad Unemployment Insurance Act (RUIA)
revenue/expense projections |
Annual |
| Customer service performance reports |
Analytical/RRA and RUIA benefit programs |
Customer service/ timeliness of benefits |
Annual |
| Quality assurance reports |
Statistical sampling of RRA, RUIA benefits |
Accuracy |
Annual |
| A variety of client satisfaction surveys and
feedback |
Statistical evaluations (e.g., ACSI); comment
cards/meetings with groups of RRB beneficiaries |
Client satisfaction with RRB services/need to
change standards or update customer service plan |
Periodic |
| Financial Statement Audit |
Office of Inspector General audit of agency financial statements |
Accuracy of financial statements |
Annual |
| RRB Office of Inspector General audits |
Audits/agencywide |
Effectiveness and efficiency of agency operations |
Periodic |
| Performance Budget monitoring |
Longitudinal study/key agency performance goals |
Customer service, stewardship, procurement, human resource and information technology issues |
Semi-annual |
| Variety of special studies |
Special studies/benefit program administration |
Quality, timeliness, efficiency and effectiveness of processes within benefit program administration |
Periodic (on demand) |
| Enterprise Architecture assessment |
Analytical/samples and audits |
Effectiveness of existing architecture |
Annual |
| Computer security and privacy assessment |
Internal and/or external assessments, audits, and evaluations |
Adequacy of internal and external controls impacting computer access controls, vulnerabilities and overall security status |
Annual, quarterly updates |
| Report on electronic government (E-Gov) activities |
Evaluate the implementation status of the E-Gov Act |
Agency-specific E-Government initiatives and agency information available on the Internet |
Annual |
| Improper payment evaluation |
Analytical assessment of RRA and RUIA payments |
Determination of the level of improper payments and assessment under the Improper Payment Information Act of 2002 |
Annual |
| Occupational disability program |
Assessment by the Occupational Disability Advisory Committee |
Accuracy and validity of the disability decision-making process |
Periodic |
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